HELP & FAQs
Help & FAQs
WHAT IS XEFFO?
Xeffo is a premium women’s undergarments store offering a wide range of comfortable and stylish lingerie, bras, panties, shape wear, and more.
WHAT SIZES DO YOU OFFER?
We offer a comprehensive range of sizes, catering to various body types. Our sizes typically range from XS to XXXL. Refer to our size chart for accurate measurements and guidance.
WHAT IS YOUR RETURN/EXCHANGE POLICY?
We want you to be satisfied with your purchase. If you need to return or exchange an item, please review our Returns & Exchanges policy on our website for detailed information about eligibility, process, and time frames.
HOW CAN I PLACE AN ORDER?
You can easily place an order on our website by browsing our collections, selecting the items you like, and adding them to your cart. Follow the checkout process to complete your purchase.
HOW DO I KNOW MY CORRECT SIZE?
To determine your correct size, you can refer to our detailed size chart that provides measurements for each product. Additionally, we offer a sizing guide and tips on how to measure yourself accurately.
HOW CAN I TRACK MY ORDER?
Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number on our website to monitor the status and location of your package.
CAN I CANCEL AN ORDER AFTER IT'S BEEN PLACED?
If you wish to cancel an order, please contact our customer support as soon as possible. Order cancellations are subject to certain conditions, and we’ll do our best to accommodate your request.
DO YOU OFFER PROMOTIONS OR DISCOUNTS?
Yes, we periodically offer promotions, discounts, and special offers. Stay updated by subscribing to our newsletter and following us on social media for the latest updates.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept a variety of payment methods, including credit and debit cards (Visa, Mastercard, Jazz Cash, Easy Paisa, Naya Pay), Cash On Delivery and other secure online payment options. Your payment information is kept secure and confidential
IS MY PERSONAL INFORMATION KEPT PRIVATE AND SECURE?
Absolutely, we take your privacy and security seriously. Your personal information is protected using the latest encryption technology. For more details, please review our Privacy Policy.
HOW OFTEN DO YOU RELEASE NEW COLLECTIONS?
We frequently update our collections with new arrivals and seasonal releases. Keep an eye on our website and social media channels to stay informed about the latest trends and additions.
CAN I MAKE CHANGES TO MY ORDER AFTER IT'S BEEN PLACED?
If you need to make changes to your order, such as adding or removing items, updating the shipping address, or modifying sizes, please contact our customer support team as soon as possible. Changes may be accommodated if your order has not yet been shipped.
DO YOU OFFER WHOLESALE OR BULK PURCHASING?
yes, we offer wholesale and bulk purchasing options for certain products. Please reach out to our Wholesale team at care.xeffo@gmail.com or Contact at 0300-1416663 for more information and pricing details.
CAN I PROVIDE FEEDBACK OR REVIEWS FOR YOUR PRODUCTS?
We welcome and value your feedback! You can leave reviews for products you’ve purchased on our website. Your reviews help us improve and assist other customers in making informed decisions.
ARE YOUR UNDERGARMENTS SUITABLE FOR MATERNITY WEAR?
Yes, we offer a selection of maternity-friendly undergarments designed to provide comfort and support during pregnancy. Look for the “Maternity” category on our website to explore these options.
CAN I CHANGE THE SHIPPING METHOD AFTER PLACING MY ORDER?
Once an order is placed, changes to the shipping method may not be possible. If you need to make adjustments, please contact our customer support team, and we will assist you based on the order’s status.
WHAT IS YOUR CANCELLATION POLICY?
You can review our cancellation policy on our website’s Terms and Conditions page. Please note that cancellations may be subject to certain conditions depending on the order status.
WHAT MATERIALS ARE USED IN YOUR UNDERGARMENTS?
Our undergarments are crafted from high-quality materials, including a variety of fabrics such as cotton, silk, lace, and more. Each product description includes detailed information about the materials used.