Return Policy
RETURN POLICY
Return Policy
The return policies for professional women’s undergarments can vary depending on the specific store or brand you’re dealing with. However, here are some general considerations and practices that might apply:
Hygiene and Health Regulations
Similar to regular undergarments, many stores have strict policies for professional women’s undergarments due to hygiene and health concerns. Once these items have been worn, they may not be eligible for return.
Unworn and Tags Attached
To be eligible for a return, professional undergarments should typically be unworn, unwashed, and have all original tags and packaging intact
Timeframe
Be sure to check the return window specified in the store’s policy. This time frame can vary, so it’s important to initiate the return within the specified period.
Proof of Purchase
A valid receipt or proof of purchase is usually required to process a return.
Online Purchases
If you’re purchasing professional undergarments online, review the specific return policy for online orders. Online stores may have different guidelines compared to physical stores.
EXCHANGE AND RETURN POLICIES
Customers can return items purchased online (exceptions apply). We do not accept exchange.
Items return is applicable only if the items have the original label attached.
Return period is within 7 days from purchase date for non-sale products, and 3 days for sale products.
Return rules vary depending on the product type:
- Women Panties and Girl Panties cannot be returned or refunded.
- All Women and Girls tights products cannot be returned or refunded.
- Bra Accessories cannot be returned or refunded.
- Socks cannot be returned or refunded.
- Shape wear products can be returned only if they are still sealed in the original package.
Swimwear bottoms can be returned only if the protective hygiene sticker is still on the product and if the original label is still attached.
Condition
The undergarments should be returned in their original condition, free from stains, odors, or any signs of wear.
Before making a purchase, it’s important to carefully review and understand the return policy of the store or brand. This information is typically available on their website or provided during the purchase process. If you have any doubts or questions about the return policy, consider reaching out to the store’s customer service for clarification before proceeding with your purchase.
COMPLAINTS PROCEDURE
If visitors have any complaints concerning our services, kindly contact us by email on care.xeffo@gmail.com or by phone on 0300-1416663 and provide us with your full order details including full name, purchase date and order reference number.
Any outcome or decision taken will be in accordance to our Terms and Conditions combined with all our policies and procedures as stated on this website
TERMS AND CONDITIONS CHANGES
Our Terms and Conditions may change, so we suggest visitors to review this page frequently to stay up to date with our latest changes. Any use of the website after a change in our Terms and Conditions will imply visitors consent to our changes.
For any concern or more information, kindly visit our contact us section