REFUNDS POLICY
REFUND POLICY
Refund Policy
At Xeffo Store, we strive to provide our valued customers with the best shopping experience possible. We understand that occasionally, you may need to return or refund a product. Therefore, we have designed a straightforward and customer-friendly Refund Policy outlined below
Eligibility for Refunds
- We accept refund requests within 7 days from the date of purchase. If 7 days have passed since your purchase, we regret that we can no longer offer you a refund or exchange.
- To be eligible for a refund, the item(s) must be in new, unused, and unworn condition, with all original tags and packaging intact
Non-Refundable Items
Certain items are exempt from being refunded. These non-refundable items include:
- Worn, washed, or damaged undergarments.
- Undergarments without original tags and packaging.
- Clearance or sale items.
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Refund Process
To initiate a refund, follow these steps:
- Contact our customer support team at xeffo@gmail.com/0300-1416663to request a refund.
- Provide the order number and reason for the return in your communication.
- Our customer support team will review your request and provide further instructions on how to proceed.
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Return Shipping
- Customers are responsible for the cost of return shipping for refund or exchange requests, except in cases where the return is due to an error on our part (e.g., wrong item shipped, damaged product).
- We recommend using a trackable shipping method for returns to ensure safe and reliable delivery.
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Refund Processing
- Once your returned item is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.
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Late or Missing Refunds
- If you haven’t received your refund after the specified processing time, please check your bank account or contact your credit card company, as it may take some time before your refund is officially posted.
- If you have done all of the above and still haven’t received your refund, please contact us at xeffo@gmail.com/0300-1416663, and we will be happy to assist you.
Exchanges
- If you wish to exchange an item for a different size or color, follow the same steps mentioned above for initiating a refund.
- We will process the exchange once we receive the returned item and ensure it meets the eligibility criteria.
Damaged or Defective Items
- If you receive a damaged or defective product, please contact our customer support team immediately, providing details and any relevant images of the issue. We will arrange a replacement or refund at no additional cost to you.
Note
- Please note that our Refund Policy is subject to change without prior notice. Any modifications to this policy will be updated on our website.
For any further questions or clarifications regarding our Refund Policy, don’t hesitate to contact our customer support team at care.xeffo@gmail.com/0300-1416663. We are committed to your satisfaction and will be glad to assist you with any concerns you may have.